ComeBack by VictVest
Bring your past clients back.
ComeBack calls the people who left your business, asks what happened, and books the ones who are ready to return. Like your best customer care, in your name.
One product, made by VictVest. Set for gyms, clinics, salons, business setup firms and any business with past clients.
ComeBackHi Adam, this is the team at the club. You told us you wanted to fight before the end of the year. Is that still the plan?
AdamIt is. I stopped when my shoulder got hurt.
ComeBackSorry to hear that. The coach can start you on a lighter plan while it heals. Shall we book Monday?
Booked for Monday at 7 pm
Every business has a list of people who left.
They chose you once. They paid you every month. Then they stopped, and nobody asked them why.
Most did not leave for a big reason. Work changed. A time did not fit. A small problem nobody fixed. One caring call can bring them back.
One product, many businesses
Same ComeBack. Your words, your offer, your clients.
The type of business is a setting. ComeBack learns your services, your offers and your tone, then speaks for you.
ComeBackHi Sara, this is the care team at the club. We have not seen you in a while, so we wanted to check that you are okay.
SaraI am fine. Work got crazy and I could only come late in the evening.
ComeBackThat makes sense. Good news: we now have an evening class at 8, after work. Shall I keep you a place on Thursday?
SaraYes, Thursday works.
Booked for Thursday at 8 pmReason saved: work hours
ComeBackHi Maya, this is the care team at the clinic. You started your treatment with us in the summer. How is your skin feeling now?
MayaBetter, thank you. I stopped because paying for the whole plan at once was a lot.
ComeBackI understand. You can now pay for the plan month by month. Would you like to continue with the same doctor?
MayaThat helps. Next week is good.
Booked for Monday at 11 amReason saved: price at once
ComeBackHi Noor, this is the care team at the salon. We missed you. Was anything not right on your last visit?
NoorHonestly, I waited a long time for my appointment.
ComeBackI am sorry, and thank you for telling us. We changed how we book, so you will not wait again. Shall I book you with Rana?
NoorOkay. Saturday afternoon?
Booked for Saturday at 1 pm with RanaReason saved: waiting time
ComeBackHi Hassan, this is the client care team at the firm. Your trade licence renewal is coming up, and we wanted to check in before it does.
HassanLast year we went to another company. Your team was slow to reply.
ComeBackThank you for being honest. You now have one person who answers you the same day. Shall they call you tomorrow?
HassanYes, in the morning.
Call set with your team, tomorrow at 10 amReason saved: slow replies
Example calls. Names are made up.
For the owner
You see who is coming back, and why the others left.
ComeBack shows you who booked, who will come back later, and why each person left, in their own words.
It works on top of the system you already use.
Your listAn export from the system you use, an Excel file, or your phone contacts.
Your nameEvery call and message comes from your business, in a calm, natural voice.
Your teamEvery booking goes straight to your team.
Nothing to install. Your system stays as it is.
Customer care, not sales.
ComeBack does not push. It asks what happened and what you can do better, then it listens.
Your wordsYou approve what ComeBack says before the first call.
Stop means stopAnyone who says stop is never contacted again.
Your dataYour clients' details stay yours. ComeBack uses them only to contact them for you.
ComeBack is VictVest's own product: one product, set for many kinds of business.
Your past clients already know your name.
See what ComeBack would say to yours.